SD-WAN Managed Services

Unshackle your organisation from the restrictions of legacy architectures and ensure your business is prepared for the future.

SD-WAN is the future of your organisation’s network. It represents an opportunity to unshackle your business from a legacy architecture that is holding you back. Your applications are no longer solely within your data centre and your users are no longer solely within your offices. It’s time to leverage the technology that is right for your organisation today.

Every organisation is unique and although the benefits of deployment can be compelling the complexity of deployment and ongoing management should not be underestimated. Gyrocom are SD-WAN experts and we can help you build and operate the SD-WAN architecture that is right for you.

Gyrocom offer 3 operating models

Self Managed

You manage all day to day operational activities of the infrastructure with Gyrocom available in the background should things not go as planned. Vendor support is provided in line with your requirements and includes advance replacement hardware SLAs in the unlikely event of a device failure.

Enhanced Support

Underpinning vendor support Gyrocom provide a 24x7x365 ITIL aligned enhanced support service that provides our clients with additional benefits for advanced SD-WAN environments. Deployment context and advanced hardware SLAs provide our clients with the peace of mind they need when deploying SD-WAN within their environment. Gyrocom’s operational resources own service resolution from first issue notification to service resolution, working with all appropriate technology vendors when required.

Fully Managed

For organisations that want to leverage the full benefits that SD-WAN can deliver but do not want to be involved in the day to day operational activities of running the WAN environment. Gyrocom take care of everything with regular reporting to ensure the deployment continues to meet your business requirements.

All SD WAN is not created equal and it is important to match the appropriate technology with your business’s individual requirements. Hybrid WAN, Security, Application profile, and Cloud Strategy are all key considerations. As specialists within our field Gyrocom will work with you to make the selection that best meets the needs of your business.

How it works...

Initial
Workshop
POC
(If required)
Detailed SOW
& Contracts
Technology
Department
Operational
Onboarding
Ongoing
Operations

Key service features

	Self Managed	Enhanced Support	Fully Managed
ITIL aligned Service Desk
Monitoring & Alerting
Advanced SLAs (HW/SW) ¹
IMACs & Service Requests
Focal Engineer
Technical Documentation
Service Reporting
Vendor Support
Response SLAs
Hardware Support
Service Options
WAN Circuit Provision²	Optional	Optional	Optional
Advanced Security³	Optional	Optional	Optional
Rapid Site Deployment⁴	Optional	Optional	Optional
LAN Management	Optional	Optional	Optional

1. Incident response service levels aligned to incident severity (S1, S2, S3, S4). Hardware break/fix service levels provided up to 4hr response (with engineer to site)

2. WAN circuit provision is enabled from a pool of 2000+ global service providers. Gyrocom are able to provide unified SLAs across multiple WAN access mediums (MPLS, DIA, DSL, 4G, etc…..)

3. The advanced security service is designed to enable the deployment and ongoing management of advanced security policies for issues arising from local internet breakout. This service can be delivered in the Cloud (FWaaS), centrally, or across the distributed branch estate.

4. Rapid Site Deployment provides remote site connectivity within 48hrs of formal request. This service is provided by utilising 4G/LTE connectivity and is designed to enable rapid connectivity options when traditional routes either cannot be provisioned or are outside of acceptable business timeframes.

Why Gyrocom

Superior Delivery

Service Excellence

Advanced Skills Access

Reduced Costs

Contact us...

Find out more about our SD-Wan Managed Services