Infrastructure Support

Reduced complexity, increased value

Globalisation, expansion and mobility mean that single vendor, single location network infrastructures are a very rare thing in a successful business. Managing multiple disparate support relationships for each technology deployment is a complexity that can become a burden for any organisation. Gyrocom takes this complexity away by providing our clients with a multi-vendor, multi-jurisdiction support capability on a 24 x 7 x 365 basis. Our service represents a single SLA and a single relationship to manage.

Our support service covers technologies in the following areas:

• LAN
• Data Centre
• WAN
• SAN
• Security
• Desktop
• Voice
• Server
• Wireless

In an ideal environment external support is something that is rarely initiated. Value can therefore be questioned, leading to a destructive cycle of service level erosion. Gyrocom’s infrastructure support services are proactive in nature, incorporating infrastructure monitoring and reporting into the base service. We provide our clients with real-time information regarding the status of their own infrastructure in addition to enabling a more integrated service provision. We provide this through a model that is financially aligned to our competitor’s reactive break/fix support models.

What are the Benefits?

• 24 x 7 x 365 support service
• In excess of 1,000 field service engineers in the UK
• Multi jurisdiction, multi vendor
• Single SLA, single point of contact
• Monitoring and reporting without additional cost
• Proactive service model
• Increased visibility and control
• Better support for internal functions (change, problem, asset, configuration, management)
• Reduced time to fix

To understand how Gyrocom can help please contact us.