Our Partners

Overview

IBM is a globally integrated enterprise operating in over 170 countries. In addition to being the world's largest IT and consulting services company, IBM is a global business and technology leader, innovating in research and development to shape the future of society at large. IBM's research, development and technical talent around the world partner with governments, corporations, thinkers and doers on ground breaking real world problems to help make the world work better and build a smarter planet.

Gyrocom partner with IBM in the following areas:

Tivoli Service Delivery & Process Automation Software
Tivoli service delivery and process automation software offerings provide a complete solution, automating the full lifecycle of service requests, incidents and trouble tickets from their creation through to the environmental changes they produce. Tivoli software is integrated to capture incoming requests, incidents and problems; route them to the correct decision-makers; and expedite resolution with enterprise-strength server and desktop provisioning tools. They do this while keeping an accurate record of all the configuration items in a federated management database and a real-time picture of the deployed infrastructure - matching hardware and software services with the business needs they fulfil.

By automating change, configuration, provisioning, release and asset management tasks, IBM service delivery and process automation software helps reduce cost and eliminate error. Clients can expect to improve the efficiency and effectiveness of IT, enable greater convergence of technology and business processes, and see results in areas like mean time to repair, service quality, and customer satisfaction.

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